{"id":16658,"date":"2025-02-19T11:40:17","date_gmt":"2025-02-19T16:40:17","guid":{"rendered":"https:\/\/coachingfederation.org\/?post_type=resource&#038;p=16658"},"modified":"2025-04-14T16:40:24","modified_gmt":"2025-04-14T20:40:24","slug":"td-bank-group-north-american-contact-centre","status":"publish","type":"resource","link":"https:\/\/coachingfederation.org\/resource\/td-bank-group-north-american-contact-centre\/","title":{"rendered":"Fostering a Culture of Care, Growth, and Impact at TD Bank Group"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">TD Bank Group has redefined leadership development through a powerful coaching initiative aimed at empowering its 700+ people leaders. Rooted in the belief that people are the key to business success, TD launched a multi-phased coaching ecosystem to build leadership capabilities, enhance employee engagement, and improve customer satisfaction.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What began as an effort to increase coaching time and consistency evolved into a culture-shifting program introducing a standardized coaching model, simplified compliance requirements, and delivering ICF-approved training to hundreds of leaders. Even with the shift to remote work during the COVID-19 pandemic, TD\u2019s investment in coaching proved critical, creating space for meaningful conversations, stronger connections, and a performance-driven culture rooted in care and trust. The result? Record high customer experience scores, higher employee retention, and more inspired leadership across the organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more bout how TD\u2019s coaching strategy is setting a new standard in leadership and employee development. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TD Bank Group has redefined leadership development through a powerful coaching initiative&hellip;<\/p>\n","protected":false},"featured_media":0,"template":"","audience-type":[115,118,121,119,123,124,116,120,122,125,117,113,114],"display-option":[],"language":[188],"topic":[59,65],"resource-type":[164],"class_list":{"0":"post-16658","1":"resource","2":"type-resource","3":"status-publish","4":"hentry","5":"audience-type-coach-educators","6":"audience-type-experienced-coaches","7":"audience-type-external-coaches","8":"audience-type-hr-organizational-leaders","9":"audience-type-icf-assessors","10":"audience-type-icf-chapter-leaders","11":"audience-type-coach-consumers","12":"audience-type-internal-coaches","13":"audience-type-managers-leaders-using-coaching","14":"audience-type-mentor-coaches","15":"audience-type-new-coaches","16":"audience-type-professional-coaches","17":"audience-type-team-and-group-coaches","18":"language-english","19":"topic-coaching-in-organizations","20":"topic-experience-coaching","21":"resource-type-case-studies","22":"not-partnership-post","40":"no-featured-image"},"acf":[],"_links":{"self":[{"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/resource\/16658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":4,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/resource\/16658\/revisions"}],"predecessor-version":[{"id":19812,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/resource\/16658\/revisions\/19812"}],"wp:attachment":[{"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/media?parent=16658"}],"wp:term":[{"taxonomy":"audience-type","embeddable":true,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/audience-type?post=16658"},{"taxonomy":"display-option","embeddable":true,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/display-option?post=16658"},{"taxonomy":"language","embeddable":true,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/language?post=16658"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/topic?post=16658"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/coachingfederation.org\/wp-json\/wp\/v2\/resource-type?post=16658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}